Your First Steps
What to do when someone dies
It is usual for people to be unsure of what to do after a bereavement. We will take you through the initial steps and provide advice on things you need to think about when someone passes away.
When someone dies a medical professional needs to come and verify the death. If a person dies at home you should call the person’s doctor or the NHS helpline 111.
Once the death has been verified it may be your wish that the deceased be taken to our Chapel of Rest. If the person dies at home you can call us at any hour, day or night, on 01983 529090 to arrange this.
If the death has occurred in a Hospital, Nursing or Residential Home, most of the procedures mentioned will have been carried out and with your consent the deceased can be taken to the funeral director’s Chapel of Rest.
A member of staff will be able to advise you upon the availability of the death certificate. In all cases the death certificate must be taken to the registrar of births, marriages and deaths.
If the deceased has been seen by the doctor within the last fourteen days a death certificate can normally be issued and the doctor will advise as to the availability of it. If the death has occurred in a Hospital, Nursing or Residential Home, a member of staff will be able to advise you upon the availability of the death certificate.
Sometimes it is not possible for a doctor to issue a death certificate. The coroner is a judicial officer whose function it is to determine the cause of death in all cases where a doctor has not been able to issue a death certificate. The fact that a death has been reported to the coroner should not give cause for undue alarm. The death may have been sudden or unexplained, the result of a road accident, or soon after admission to hospital. These are just some of the reasons why a death may be reported to the coroner. More info